Frequently Asked Questions
Expert answers to your questions about precision measurement and ordering.
Are your measurement instruments calibrated before shipping?
Yes, all products undergo rigorous quality control. Most instruments include a manufacturer's certificate of compliance, and NIST-traceable calibration can be requested for an additional fee on select models.
What is the standard lead time for bulk industrial orders?
In-stock items typically ship within 1-2 business days. For bulk orders or specialized control systems, lead times generally range from 2 to 4 weeks depending on manufacturer availability.
Do you offer technical support for system installation?
We provide comprehensive remote technical support and detailed documentation for all control systems. For complex onsite integration, please contact our engineering team to discuss consultation services.
What is your return policy for precision equipment?
Unopened and unused items can be returned within 30 days of delivery. Please note that high-precision sensors and custom-configured systems may be subject to a restocking fee to cover recalibration and testing.
Do you ship measurement systems internationally?
Yes, we ship worldwide. Shipping costs and import duties are calculated at checkout. Please ensure that the instruments meet your local regulatory and voltage standards before purchasing.
What payment methods do you accept for corporate accounts?
We accept all major credit cards, PayPal, and wire transfers. For established corporate clients and government agencies, we also offer Net 30 terms upon credit approval.